Why DId YOu UNDERCHARGE
THat CLient?

Attorneys often feel they undercharge for estate planning services due to clients’ lack of understanding.

To overcome this, it is crucial to explain the detailed process involved.

Drawing from a personal experience with a painter who justified a high quote by outlining the steps…

attorneys can adopt a similar approach.

Watch the video now!

Or Read the Article Below

UNTIL THE NEXT PRACTICE XCELERATOR

Days
Hours
Minutes
Seconds

That's a RIDICULOUS Price!

Recently, I embarked on a home improvement project: getting my two-level back porch painted. Living in sunny Florida with Gulf access, the sun had its way with the paint over the years.

When I received a quote from a well-recommended painter, I was taken aback by the high figure.

But a simple explanation from him changed my perspective entirely.

He walked me through every meticulous step – from spray washing, tarping areas, sanding wood planks, to the finishing touches. His transparency made me understand and appreciate the value of his service.

How This Relates to Us

This experience reminded me of a challenge many attorneys, including myself, face. Do our clients fully grasp the effort behind our estate planning services? Often, we worry about local competition, sensitive clients, or simply undervaluing our expertise. It’s vital to communicate the intricacies of our process, just as the painter did for me.



For instance, when discussing fees with clients, it’s not about pulling a number out of thin air. We utilize structured guidelines and delve deep into reviewing documents, discussing goals, understanding trusteeships, healthcare proxies, and ensuring proper asset allocation. Once your clients understand the process and the value that you’re providing for them, your fees start to make more and more sense to them.



Visualization helps! Having the process graphically represented or documented can be a game-changer. It assures clients that creating an exceptional estate plan is not about pressing a button, but is a detailed, thought-out procedure.



Transparency in our process not only builds trust but also bridges the gap in understanding the real value of our services. I hope my little porch story offers you some clarity and perspective. Always eager to hear your thoughts, feedback, or personal stories that resonate with this.



To your bigger future,

Craig R. Hersch
Florida Bar Board Certified Wills, Trusts & Estates Attorney
Senior Partner, The Sheppard Law Firm
Founder, The Freedom Practice ®

BOUTIQUE ESTATE PLANNING ATTORNEYS:

- WORKING LONGER FOR THE SAME REVENUE?
- DOES YOUR STAFF SUPPORT YOU OR DO YOU SUPPORT THEM?
- HOW DO YOU STAY
TOP OF MIND TO YOUR CLIENTS & NETWORK?
- QUESTIONS ON
AUTOMATING ROUTINE TASKS?
- WONDERING HOW TO
UPGRADE TO A+ CLIENTS?
- CONSIDERING A
CLIENT CARE PROGRAM?

HOW WE HELP

A TRANSFORMATIVE
2 DAY LIVE EVENT

DEC. 4-5
FP Learning center
fort myers, fl

Course Details

The Client Experience
Craig Hersch first published on this subject in Trusts & Estates Magazine. In a commoditized world, your clients expect a transaction when you intend to create a valuable experience. Consequently, the client fee expectation is often much lower than your intended charge for your services. What steps must you take to bridge the experience gap before and during the time of engagement?

Front/Back Stage Systems and Client Value Creation
What will clients pay a premium for? In this session we discuss how consistent systems and processes are crucial to creating client value, comparing transactional versus experience economy models. We also define the three elements of client value, and how that applies to your estate planning practice.

Overcoming Rugged Individualism
Leading an estate planning law practice from its inception requires being comfortable with risk and a “do-it-yourself” spirit, or “rugged individualism.” That mindset allows you to thrive…in the early years of your practice. Eventually you reach a ceiling, requiring you to find multipliers, and more importantly, letting go to enlist them. Three statements identify you as a rugged individualist. What are they? Techniques to break-through to the next level addressed.

Lunch Served

Successful Initial Client Interview
An initial interview is much more than signing an engagement letter, nor is it all about socially connecting with the client, although these two items are important. It’s vital that two goals are accomplished – you want your client to see the unique value that your firm will create for him or her, with the implied understanding that they can’t find the same services anywhere else for any price. We’ll demonstrate how to differentiate your practice from the competition.

Focus, Not Frustrated
A very real danger with taking your practice to higher levels is the feeling that you’ll never get to the top of that mountain. Guess what? You won’t! Because once you summit, you’ll have your sights set on another, higher mountain. Constantly looking for that higher summit can be emotionally draining and sap your energy, and that of your team. As Colorado hikers know, “every now and then, turn around, because that’s where the view is.”

Key Takeaways and Action Plan
We provide thinking tools to record your key takeaways as they occur during our sessions to create an action plan when you return to your office. Before we break for the day to enjoy dinner together, we ask you to share one key takeaway with everyone that you plan to implement into your practice.

Right Fit Team Members
You never know who you hired until they start working for you, right? This bromide isn’t true with today’s online tools available to your practice. Maria Reimer, a Kolbe* certified specialist, will walk you through how personal assessment tests can be used to fit team members, even existing ones, into positions where they will thrive. We’ll also review the Freedom Practice® Team Tools Kit, which sets up each team member for success from the onset of employment through annual reviews.

Marketing Avatar & Niche
To develop classy marketing geared toward your A+ client, you must first describe, in great detail, the physical, emotional, socio-economic and demographic attributes of that client. Your outreach efforts towards “anyone who needs estate planning” will not succeed, as they won’t speak to the needs and emotions of your specific niche. This deep dive provides you clear direction to put together influential, persuasive, educational materials your prospects will look for.

Overcoming Objections to Trust Administration Services
Wasn’t probate avoidance the selling point of a trust? After your client’s death, how do you engage the client’s spouse or children as trustee/executor/personal representative who believe that because client had a trust, there is nothing to do other than distribute assets? In this session we will review how a consistently applied, well considered Front/Back Stage system can take your probate and trust administration practice to the next level.

Lunch Served

Client Care Program
Whether you call it annual maintenance or client care, the benefits to these programs are enormous. We review the different types of programs that you might incorporate into your practice, along with the advantages and disadvantages to each. Aside from annuitizing your client base, a great program forms a unique community differentiating your firm in the marketplace. We learned in yesterday’s session that systemic client value creation drives your success – how will that shape your program from its inception and going forward?

No/Low-Cost Technology 
It is frustrating when a client calls because his file hasn’t been touched for months. Despite dealing with a client fire, this could pose ethical problems if a bar complaint for neglect is filed. As your practice multiplies, keeping track of work-in-process becomes exponentially more difficult. Fortunately, there’s free and low-cost software solutions you can integrate into your systems. We examine different technologies and discuss the importance of API in your CRM.

Wrapping it All Up – The Freedom Practice Process
There’s a seven-step process to incorporating new concepts and strategies into your practice. In your ever-expanding orbit your firms capabilities increase while your personal focus becomes more precise and narrows. Going forward you’ll have a templet to implementing all of the ideas that you gained from Practice Xcelerator.

TWO FOR ONE PRICE!
$3495 $2000 for 2 Attendees This enrollment allows you to bring one other member from your law firm. It’s important to bring along someone who can prioritize and implement key takeaways.

Additional Guests are just $700
Your Firm can bring up to 2 additional guests for $350 a day per guest, or $700 per guest for the entire event.

Click Here to View the Travel Sheet

Some states will accept Practice Xcelerator as Continuing Education. We will provide you with an attendance certificate and course outline you can submit to your Bar.

The practical education you receive, no matter the bar credits, will be invaluable.

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